FAQ

Frequently Asked Questions

Where are you located?

We are located in Toronto, Ontario, Canada.

What methods of payment do you accept?

You can use the following payment methods: Visa/, MasterCard, American Express, Visa Checkout, Interac Online, & Paypal. At this time, we can only accept Canadian and American credit card numbers. We’re unable to accept cashier’s checks or money orders.

How old do I have to be to order at Well.ca?

You must be of the age of maturity as defined by your province or state. If you’re not an adult, please have a parent or guardian make your purchase for you.

Is my order subject to tax?

You will be charged tax based on the destination province or territory that your order is being shipped. Orders shipped to the USA are not subject to any tax. When you complete your order, we will calculate the required tax based on your location.

How do I know that my order has been received?

As soon as you make your order, you’ll receive an order confirmation email from us to let you know that we received your order. You’ll receive another email when your order is being processed, which means that it is being picked and packed with care by our shipping team. Finally, you’ll receive one more email to let you know when we’ve shipped your order from our shipping centre!

When will I be charged for my order?

You will be charged as soon as you make an order.

How long will my order take to arrive?

All orders require 7 business days of processing time to be picked, packed and prepared for shipping. Once your order leaves our warehouse, the estimated delivery time is determined based on the delivery location.