Shipping & Returns

Processing Time

All orders require 7 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you’ve ordered.

 

Shipping

We  will deliver your package using standard shipping methods. We ship using multiple delivery partners. A carrier will be assigned to your order at time of shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 7 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Cancellations

Order cancellation is a time-sensitive action and is not always possible once an order has been placed. Please reach out to our Customer Care team as soon as possible.

 

Please double check all order details thoroughly prior to placing your order as we are unable to add additional products or edit details of your order after it has been placed. If you’ve made an error in your order please contact our Customer Care team immediately for the best assistance.

 

Returns*

Our goal is to ensure that you are totally satisfied with your shopping experience.

Opened or used products or any items marked as non-refundable/Final sale are not within our return guidelines. We are currently unable to accept returns from US locations.

Please contact our Customer Care team to initiate your return. Where a return is possible, the customer will be responsible to pay for return shipping. 

if you would like to make a return request, please email hello@fizzie.ca with your order number (as quoted in the subject line of your “Order Update” emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!